If you have not received your order yet, please wait patiently as our high volume or orders may cause your package to be late. However, if your package has still not arrived after 20 days, please request a refund and your money will be returned to your original payment method within 3-5 business days. If you are unhappy with your purchase, you can also reach out to us and we will give you instructions to send back the item and you may receive your money back after the product reaches our warehouse. We are sincerely sorry for any inconveniences. For any questions or concerns, feel free to reach out to us at firstname.lastname@example.org. Thank you.